IP Telephony
New Vision's portfolio of telephony and converged IP telephony solutions deliver seamless, scalable, real-time business communications with unprecedented flexibility in telephony application deployments. We focus on meeting our client needs, expectations, timetable and budget head on with the communication solution to enhance business operations and customer service.

Why I Need It?

Now that IP networks offer the quality of service (QOS) needed for voice applications, enterprises have been quick to take advantage.  Converging voice and data over IP, or IP Telephony, maximizes network efficiency, streamlines the architecture, reduces capital and operating costs, and opens up new service opportunities.  IP Telephony offers a rich feature set of multimedia services like: web enabled multimedia contact centers, unified communications, presence, and remote PC-based call management.

IP Telephony has ushered in the era of anywhere-anytime connectivity. Advanced services make it more natural, convenient and productive than ever to communicate with colleagues and customers anywhere in the world -- at lower cost than ever.

Where do I start?

Microsoft's Unified Communications solutions offer a variety of communication options including Voice, Presence, Instant Messaging, E-Mail, Voicemail, Voice Conferencing, Web Conferencing, Video Conferencing and Mobile Communications.  These IP network solutions integrate with your existing Active Directory environment to provide seamless interoperability for all your communications needs.

IP Telephony solutions offer improved productivity and accessibility. Mobile and remote employees can now have consistent, anywhere-anytime access to the applications and resources needed to do their jobs. Regardless of location, workers can see or talk to colleagues, hold impromptu whiteboard sessions to share ideas, and securely access their corporate applications and services.

New applications and services are available for all users. Wherever they are located, users can benefit from advanced applications, such as unified communications, multimedia collaboration, interactive voice response and customer contact services. These services enhance staff productivity while improving your customer experience.

IP Telephony solutions enable you to reduce costs. Efficiencies are gained through streamlining network architecture and administration, optimizing bandwidth utilization, and centralizing applications for multiple sites. Use your existing LAN and the Internet to securely transmit voice and fax calls, and capitalize on new IP services.

Portable and flexible services make additions, moves, and changes to your communications seamless. Services can easily be extended to remote sites and home-based workers over cost-effective IP links.

Simplify your network administration by centralizing applications for messaging and management, and distributing those capabilities over the IP network. The organization benefits from standard greetings, global administration and a consistent interface and experience across the entire network.

Large, single, or multi-site campus solutions

Single and/or multi-site large IP telephony deployments face unique challenges that require a high level of redundancy with advanced features and application services. The ability to seamlessly expand the network to accommodate more users or to integrate new locations as needed is a must. Minimizing service disruption and at the same time continuing to efficiently manage the operations is necessary to maintain business levels for profitability.

Effectively run large campus multi-site enterprises by operating transparently. A virtual single deployment can benefit all sites by offering centralized resources.  Regional offices require: a high level of redundancy, access to advanced features, and access to application services. All of these features can be accessed from integrated IP Telephony Network while simplifying management.

Single or multi-site deployment (Up to 400 users)

Estimates* indicate 90% of employees are no longer located at headquarters or large campus locations. The same research shows that approximately 75% of IT executives have not yet established a unified branch computing strategy which provides opportunities for businesses to become more efficient and decrease support costs.

*Nemertes Issue Paper

Branch office solutions enable an enterprise to implement a consistent branch office strategy and architecture and can  achieve the following goals:

  • Deliver consistent user quality of experience (application performance)
  • Address all branch office needs: telephony, multimedia services, storage, backup, data applications
  • Lower total cost of ownership
  • Security
  • Business continuity and regulatory compliance

Survivable remote IP telephony gateway solutions

New Vision works with a variety of gateway providers such as Dialogic, AudioCodes and Quintum.

Remote IP Telephony Gateway solutions provide flexible and reliable deployment options to extend advanced services across the enterprise to sites ranging in size from 5 to 400 users per site. These cost effective branch solutions extend voice services to a geographically distributed workforce.

The following represent some of the key features of this solution:

  • Provides IP routing & data services
  • Consistent user experience
  • Simplified management
  • Allows distribution of trunking across WAN
  • Geographic survivability
  • Branch survivability in the event of a network failure
  • 911 support
 
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