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Mobility Solutions |
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Mobility is about taking the convenience of all the communication tools in your office with you anywhere you go - at home, on the road and across the campus. Our approach to mobility for enterprises enables you to increase flexibility, improve productivity, and reduce costs. Take your office with you anywhere you go, with real-time, anytime communications Work is something you do, not where you are. It is no longer confined or limited to "The Office". Employees are increasingly performing their duties in non-traditional locations. According to the International Tele-work Association and Council 50 to 70% of office space is unoccupied during normal business hours today. Similarly, Nemertes Research* found that 87% of all workers do not work at company headquarters. Nortel mobility solutions for tele-workers and road warriors leverage multimedia collaboration, unified messaging, and secure remote access technologies to let workers be as present and productive outside the main office as they are in.
AnywhereExpert Anywhere Contact Solution Are you struggling to improve the customer experience delivered by your contact center? Are you dealing with increasing call volumes but you don't have the budget to hire more agents? Do your agents often require assistance while handling a specialized customer request yet have difficulty finding the right person with the right answers? Nortel's Expert Anywhere Contact solution can help you deliver an improved customer experience by teaming contact center agents with the expertise of knowledge workers anywhere in your Enterprise. "Expert Anywhere" is powered by the Nortel Application Center. It is a SIP-based integrated suite of multimedia applications and communication tools. These tools were designed to seamlessly enable a higher level of real-time collaboration and interaction between contact center agents and knowledge workers in your Enterprise. The Expert Anywhere solution includes: Nortel's SIP-based Contact Center 6.0, Multimedia Communication Server 5100, Nortel IP Phones and clients and secure VPN gateways.
CampusCampus Mobile Worker Solution Learn how you can keep your corridor warrior employees reachable and give them access to the tools they need to do their job anytime, anywhere - indoors (Wireless LAN) or outdoors (Wireless Mesh). Unified voice, data, video and multimedia applications when and where you need them The value proposition is simple. Workers need to be un-tethered from their desks while still remaining accessible and productive. Campus mobility solutions leveraging Wi-Fi technologies include:
Freedom to roam from floor to floor, to nearby buildings or in hotspots without disruption to corporate applications and communication services allows your enterprise to realize a new frontier of efficiencies. Nortel is uniquely positioned to address the requirements of Campus Mobility. We build and support all the access technologies needed in campus mobility. (Wi-Fi, Mesh, Wi-Max, Cellular and Wired) We alleviate risk for technology investment decisions by giving customers the flexibility to build the right solution that specifically addresses their challenges. Nortel takes mobility one step further by replicating the contact and presence aspects of personal communications. No matter where you are, it's like you are available in person. Learn More
Tele-WorkerTele-Worker/Road-Warrior SolutionIncrease productivity and efficiency for your company by giving your home-based workers and road-warriors secure and reliable access to your corporate applications. |