Monitoring & Maintenance

Monitoring

Using ION technology, you can remotely administer a variety of end devices - from legacy voice, to VoIP, to complex IT systems. ION lets you handle all elements of remote administration, using a single solution.

Remotely access:

• Console ports
• Local Telnet and SSH consoles
• Windows, Unix, Linux remote desktops

Extend your administrative reach and use existing tools:

• Deliver patches 
• Troubleshoot problems
• Harness automated administration tools for troubleshooting, backups, health checks, and password changes
• Use your proprietary administration tools

ION solutions make it easy to overcome common technology problems, like NAT, patch delivery, and firewall reconfiguration, which hamper remote administration.

Access Control

Manage Access, View and Control Activities

More than ever, businesses are turning to outside vendors to manage and maintain IT and voice systems. Monitoring the access and activities of outside parties on the enterprise network is necessary for securing information relays. Complex and varied access methods and security protocols have made IT governance and security compliance nearly impossible, until ION.

ION provides a centralized vendor access control solution.  Control the access and activities of all who use network resources. Built-in audit and reporting features allow you to track all activities down to a technician level using keystroke logging technology.

With ION's vendor access control solution you can:

• Allow granular user access rights
• Log all session activity down to keystroke level
• Receive notifications on administrator access and security events
• Notifications on security events
• View and terminate sessions
• Review activities to justify managed services costs

Remote  Management

Easy Managed Services Delivery

Management tools must accommodate VoIP standards and complex IT systems. ION's applications vastly simplify alarm management by collecting, automatically converting, filtering, and prioritizing alarms from legacy voice, VoIP, and IT equipment, including but not limited to:

• ASCII
• SNMP Traps
• Proprietary
• Physical

Important alarms are escalated and forwarded to existing Network Management System (NMS) tools or technicians. Duplicate and unnecessary alarms are discarded. This means team members spend more time solving real problems.