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New Vision Communications provides extensive training on all voice products sold and installed. We offer training lab facilities in our Omaha, NE location. On-site training is also available.
Administrator training includes:
M1/CS1000 System Administration
- IP Telephone/Digital Station Programming
- Analog Station Programming
- Speed Call List Programming
- Group Hunt List Programming
- NARS/BARS Maintenance - Adding Area Codes & Prefixes
- Unit Status/Data Dumps
- Element Manager Administration
Telephony Manager-System Administration
- Adding/Updating/Removing Stations
- Using Templates
- CPND Administration
- TM Directory Service Administration
- Synchronization Overview
- List Manager Administration
Telephony Manager-Telecom Billing System
- DBA Administration
- Data Collection & Scheduling
- Generating Reports
- Archive/Purge/Restore Data
CallPilot Manager-System Administration
- Managing Mailbox Creation & Privileges
- Administering Mailboxes
- CallPilot Services Configuration Overview
- Monitoring the CallPilot System
- Backing up and Restoring CallPilot Information
- CallPilot Security
- Desktop Messaging Configuration & Installation
CallPilot Manager-Application Builder
- Installing Application Builder
- Activating Application Builder Services
- Creating Applications
- Working with Applications
- Working with Voice Recordings
- Activating Application Services
- Maintaining Applications
Contact Center Manager-Administration Training
- Call Routing Overview
- Call Flow Administration/Script Overview
- Access & Partition Management Administration
- Configuring Switch Resources
- Configuring Skillsets
- Configuring Call Presentation & Threshold Classes
- Managing Supervisors, Agents & Skillset Assignments
- Working with Real-Time Displays
- Working with Reports
Contact Center Manager-Supervisor Training
- Contact Center Management Administration
- Supervisors
- Agents
- Skillset Assignments
- Working with Real-Time Displays
- Working with Reports
- Using the Historical Reporting & Data Dictionary for Report Interpretation
End user training includes:
- User Training
- Hardware Features
- Software Features
- Voicemail
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